How We Protect Your Privacy on igi11
Your account details, payment history, and personal information stay secure on our platform. We've built our privacy framework around Pakistan's payment rails—JazzCash, Easypaisa, SadaPay and Raast—and encrypt every...
Our Privacy Framework and Your Rights
igi11 operates under privacy principles that respect your control over your information. When you open an account, we collect your name, contact details, and payment method to verify your identity and process withdrawals through JazzCash, Easypaisa, SadaPay or Raast. We do not sell your data to third parties. Your account balance, game history, and deposit records are stored securely and accessed only
by authorised support staff when you request help. Communications between you and our customer team are logged for security and dispute resolution. In supported regions where local law permits, we retain account data for the lifetime of your registration plus seven years after closure for regulatory compliance.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Get Help With Your Privacy Concerns
Email Support
Send privacy inquiries to our team and receive a detailed response within 48 hours. We handle data access requests, deletion queries, and account security concerns through this channel.
Live Chat
Open the chat widget in your account settings to ask about what data we hold or how your information is used. Our agents can walk you through privacy settings in real time.
Account Settings
Update your contact preferences, review connected payment methods, and manage communication frequency directly from your profile without contacting support.
How We Keep Your Information Safe
Encryption Standards
All data transmitted between your device and our servers uses TLS 1.2 or higher encryption. Payment card details and bank account numbers are never stored on our platform.
Access Controls
Only named team members with explicit authorisation can access your personal data. Staff laptops require multi-factor authentication and session timeouts after 15 minutes of inactivity.
Audit Logging
Every data access is logged with timestamp and staff member ID. We review these logs quarterly to detect unusual activity and flag potential breaches immediately.
Third-Party Vetting
Payment processors handling JazzCash, Easypaisa, SadaPay and Raast transactions sign data-protection agreements and undergo annual security audits conducted by independent firms.
Breach Protocol
If a security incident affects your data, we notify you within 72 hours with details of what occurred, steps we've taken, and resources to protect your account.
Retention Limits
We delete inactive account data after three years unless you request reactivation. Historical transaction records for JazzCash and Easypaisa withdrawals are kept for seven years for dispute resolution.